Frequently Asked Questions

Our Standard Testing includes: visual, dimensions, X-Ray, electrical (pin verification, pin correlation, device programming), and decapsulation if an extra piece has been provided by the supplier.

The Export Compliance Statement form is a blanket agreement that applies to all orders shipping internationally confirming that the parts will not be shipped to any prohibited destinations, used in any of the restricted uses, that you understand and comply with export laws & regulations, and that you hold Direct Components harmless if breached.  We keep this form in your company file. If a part has a controlled ECCN number and we are shipping it internationally, there is a separate end-use form specifically for that order.

We ship via the incoterm Ex-Works (Incoterms 2020) Origin (Seller Facility, Tampa, Florida) on Purchasers account – Purchaser assumes title and control of the goods the moment the carrier signs the bill of lading. The Purchaser assumes risk during transit and is responsible for filing claims for loss or damage.

If you have any questions, oppositions, or concerns, we would be happy to work with you towards a resolve. 
Please contact cs@directics.com or call 888-723-7279.

Quality Policy

Direct Components is committed to customer satisfaction by supplying quality products and services on time, while maintaining unsurpassed levels of ethical standards. Our quality goals are achieved through continual process improvement, adhering to applicable requirements, innovation, ongoing training, and teamwork.